Job Details
Job Title: Field Technician
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Employer: The Mannik & Smith Group
Location: Windsor, Ontario
Employment Type: Full-time
Start Date: Starts as soon as possible
Verified: Yes
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Job Description
As a Field Technician at MSG, you will offer assistance to geotechnical engineers and other professionals in conducting site investigations, collecting field data, and performing laboratory tests. As well as support them with various aspects of geotechnical projects. You will also report to our Canton, MI office, and be working on projects within Canada.
Key Responsibilities
- On-Site Technical Support: You will have to provide technical expertise and support on-site during project execution, such as construction, installation, maintenance, or troubleshooting activities.
- Sampling And Testing: You will also help to collect soil and rock samples using appropriate methods and equipment. As well as coordinate with the laboratory technicians for sample analysis, including classification tests, compaction tests, permeability tests, and strength tests.
- Coordination: You will need to collaborate with project managers, engineers, subcontractors, and other stakeholders to coordinate resources, schedules, and activities effectively.
- Report Preparation: As well as support in preparing field investigation reports, geotechnical data summaries, and construction monitoring reports. Document findings, observations, and recommendations for project engineers and clients.
- Safety Compliance: Adhere to all safety regulations and protocols while performing fieldwork and construction oversight activities. Identify potential hazards and implement appropriate safety measures to ensure the well-being of personnel and equipment.
- Quality Assurance: Conduct inspections and quality control checks to verify compliance with project requirements, industry standards, and safety protocols. Document and report any deviations or deficiencies for corrective action.
- Documentation: Maintain accurate records, logs, and reports of field activities, including daily progress reports, inspection records, as-built drawings, and equipment manuals.
Skills, Knowledge, And Expertise
- Associate degree or technical certification in civil engineering or construction-related field.
- Knowledge of environmental regulations, remediation techniques, and geotechnical principles is preferred but not required.
- Excellent communication, problem-solving, and project management skills.
- Ability to work independently and collaboratively in a team environment.
- The role may involve working outdoors in various weather conditions and performing physically demanding tasks, such as lifting equipment, moving soil samples, and standing for extended periods. Willingness to travel to project sites and work in outdoor environments is required.
Benefits
Pay: Based on experience
- 401(k) w/ company match
- Health insurance
- Health savings account
- Vision insurance
- Dental Insurance
- Flexible schedule
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
Mannik & Smith Group is an equal-opportunity employer and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
About The Mannik & Smith Group
As one of the premier multi-disciplined consulting firms, we work with an exclusive collection of some of the best and fastest-growing private entities, municipalities, and governmental agencies in the region, nation, and around the globe.
Qualities Of A Successful Field Technician
Are you looking into a career as a service technician in the HVAC, electrical, or plumbing fields? Or are you already a field technician looking to level up? After servicing thousands of technicians, we know the skills and characteristics of a successful field technician. Therefore, if you want to be a successful field technician, you must practice certain qualities that will ensure your success.
As a field technician, you are the heartbeat of a service organization, so you need to first recognize that you have an important role! Technicians are in charge of performing the services that bring in revenue for a company and also interacting with customers. The field service industry alone is a multi-billion-dollar industry that is rapidly growing into a high-tech and high-skill sector.
As such, you must have these six qualities:
- Taking pride in your appearance
- Politeness and professionalism
- Performing well under pressure
- Communicating effectively
- Going above and beyond
- Adapting easily with a positive attitude
You Take Pride In Your Appearance
Giving a first impression is a significant part of your job as a field service technician. Before you even speak, your customer will notice how you present and compose yourself. You should always remember that you are the face of a company. As such, your appearance can reflect on your organization. Most of the time, you will be working inside the home of your customer, which may be a private and intimate space.
If you are professionally dressed, your customers will feel more comfortable around you. Also, ensure that you are wearing a uniform or branded clothes that your company provides. You must ensure that you’re well-groomed, with your toolbox and truck in order. Nobody wants a sloppy technician around or in their building.
You Are Professional And Polite
It’s often essential to be a reflection of your business. Therefore, you must always act professionally and politely to customers. Everyone is at ease and the stage is set for a positive service selling experience when you are friendly to customers. In addition, you should take the time to explain what you are doing and how long the service will take to complete.
You must also check in with your customer before, during, and after the job. Following up with the customer after you leave the job will help you ensure that there are no issues and they are fully satisfied with the job. One great way to achieve this is by setting up automated follow-up emails to be sent the day after each job to thank the customer for their business.
You Perform Well Under Pressure
As a field technician, this is also an essential quality to achieve success. Your job is stressful and you’re always on the road and as such, you’ll experience traffic jams, vehicle failures, and other unexpected issues. No matter how optimized your scheduling software is, you just can’t avoid some of these problems.
Even after coming across these incidents, how you handle them matters a lot. Can you stay calm during traffic on your way to a customer? Are you okay with being uncomfortable? Absolutely no! How do you handle a customer complaint? These and many more questions should be in your mind and assess how you’ll react in stressful situations.
You Are A Great Communicator
How well can you articulate? Can you answer any questions or concerns that your customer has with clarity? Can you clearly explain add-on services to close an upsell? Much of the field tech industry relies on constant and effective communication between the tech and customer, dispatch, and colleagues.
Based on this, you must be able to relay information accurately to ensure efficiency within the organization. Many times successful field technicians find themselves wearing many hats such as selling. Follow these selling tips to become an articulate sales pro without coming across as pushy:
- Explain the fix in layman’s terms– don’t get too much into the specifics that customers won’t understand. Explain the problem and how your solution will help
- Offer a good-better-best option to give the customer a choice. This emphasizes them and what may be their best option. Explain which benefits they will get with each tier.
- Suggest a maintenance agreement to keep their equipment running smoothly throughout the year.
You Go Above And Beyond
If you want to please your customers, you must take every opportunity you can to satisfy their needs and wants. To achieve this, you must improve your skills and knowledge as a field service technician. This means that you take classes or more training to enhance your skills and keep yourself updated with the latest news within the industry.
When you are smart and well-prepared, you can better articulate complex problems and smart solutions to your customers. This will show your customers that they can trust you, and they are then more likely to call you again and again.
You don’t want to be the type of field service tech that does their job and leaves; you want to be the type that builds meaningful relationships with their customers, works diligently to solve problems, and does more than expected.
You Adapt Easily With A Positive Attitude
The service industry is ever-changing. As a field tech, you need to stay updated with the constant changes within your industry.
The tool or machinery you’re using today could be obsolete by tomorrow. As a result, you must learn quickly, act strategically, and stay flexible in problems that arise.
Staying positive even on hard days can be a challenge, but will produce much better results. Surrounding yourself with the right people, exercising regularly, and setting goals can help you stay positive and competitive in your field.
